LEARNING OUTCOMES
The course aims for students to understand how crucial it is and how important communication is in
providing a patient’s eye care.
Upon successful completion of the course the students will be able to:
- communicate successfully with the patient.
- make the patient feel friendly and informed.
- offer the patient confidence and comfort in order to monitor their worries, fears and to show interest in the health of their eyesight.
- Ask the patient what they have noticed or how they feel and avoid words such as problem, injury or disease.
- Receive relevant information from the patient, including the conduct of clinical trials, recording the history.
- Receive from the patient a complete medical history with all ocular symptoms.
- Provide positive and optimistic relevant information to the patient, such as diagnosis, report findings and treatment advice.
- Be able to make information available to other collaborating vision professionals.
SYLLABUS
- Reception of the patient (arrangement of the reception area, welcome, creating a climate of trust).
- Open discussion for any complaints and symptoms.
- Obtaining a general medical and ophthalmological history.
- Keep notes while taking history.
- Organizing and recording a series of exams or tests.
- Informing the patient about the findings by giving relevant advice.
- Update on bad (for their health) test results.
- Patient compliance with treatment.
- Time management and disengagement from a “talkative” patient.
- Closing discussion and saying goodbye.