LEARNING OUTCOMES
The aim of the course is for students to understand the basic principles of organization and management of a business and in particular, a dental laboratory.
Upon successful completion of the course the student should:
• Understand the concept of organization and management and understand their usefulness in modern business.
• Understand the meaning and function of business planning and the site selection process
• Know how to organize and equip a dental laboratory
• Understand the operation of the operating expenses budget and accounting
• Understand the function of staff supervision and the existence of proper interpersonal relationships and, all this, within the framework of the legislation governing the profession.
SYLLABUS
The theory is divided into thematic sections for educational and practical reasons
These sections are:
1. Introduction to Business Management – Historical review, definition and utility. Business and environment, distinction of business-economic units.
2. Business Planning- The Benefits of Planning- The Barriers Between Business and Planning – The Start for Planning.
3. Organization and factors of production. The “labor” factor. The capital. Raw materials for production.
4. Production planning. Budget and control of operating expenses. Quality Assurance.
5. Management and supervision of staff. Content. Procedure for recruiting staff through the Manpower Employment Organization (OAED). Elements of labor law and legislation governing the profession.
6. Control. The function and usefulness of Control within the company.
7. Marketing. Definition, necessity and contribution. The customers and their needs. The product. Definition and description of “target customer”. Choice of the site location.
8. Pricing. Promotion. Sales- Advertising- Public Relations.
9. Interpersonal relationships and communication.
10. Quality assurance systems. Quality Assurance System: ISO 9000. Conditions and advantages in the installation of a Quality Assurance System. Certification: stages, time and cost. The role of consultants.
11. Elements of accounting and tax legislation. Businesses that keep B category books. Keeping a book of Income- Expenses.
12. Determination of the net profits of the B category of books. Separation of sales by net profit margin. Separation of sales by value added tax rate (VAT). Income tax return of the B category books of the Books and Records Code (K.V.S.)